Privacy Policy

1. Who We Are

EzNxt is a cloud-based business operating platform that helps organizations manage customer relationships, projects, employees, finances, workflows, and business operations from a single platform.

Throughout this Privacy Policy, "EzNxt", "we", "our", and "us" refer to the company operating the EzNxt platform.

2. Scope of This Privacy Policy

This Privacy Policy does not apply to third-party websites or services that may be linked from our platform.

This Privacy Policy applies to:

• Our website

• Web and mobile applications

• Customer support services

• Marketing communications

• Product demonstrations

• Trial accounts

• Paid subscriptions

• Any other services offered by EzNxt

3. Information We Collect

Depending on how you interact with EzNxt, we may collect the following categories of information.

4. How We Collect Information

We collect information:

• Directly from you

• When you register an account

• When you communicate with us

• When you upload business information

• Through cookies

• Through analytics tools

• Through integrations you choose to connect

• Through payment processing

• Through customer support interactions

5. How We Use Information

If you use AI-powered capabilities within EzNxt, information you submit is processed to deliver the requested functionality. Unless expressly agreed, customer business data is not used to train public AI models.

We use your information to:

• Deliver our Services

• Create and manage user accounts

• Authenticate users

• Process payments

• Provide customer support

• Improve platform performance

• Personalize user experience

• Develop new features

• Send product updates

• Detect fraud and unauthorized activity

• Maintain platform security

• Meet legal obligations

• Generate operational insights and analytics

6. AI-Powered Features

EzNxt offers AI-powered features designed to assist users with automation, insights, recommendations, and workflow optimization.

Customer data processed through these features is used solely to provide the requested functionality and enhance the Services.

EzNxt does not share, transfer, or use customer data to train public Large Language Models (LLMs) or other publicly available AI models.

AI processing occurs strictly within EzNxt's secure environment or through trusted infrastructure and service providers operating under contractual confidentiality and data protection obligations.

We implement appropriate technical and organizational safeguards to ensure that customer data remains protected and is processed only for the purposes authorized by our customers.

If our AI services or processing practices change in the future, we will update this Privacy Policy accordingly and, where required by law, provide appropriate notice.

7. Legal Basis for Processing

EzNxt processes personal information in accordance with applicable data protection and privacy laws, including the Digital Personal Data Protection Act, 2023 (India) ("DPDP Act"), and other applicable laws where our customers operate.

Where required, we process personal information based on one or more of the following legal grounds:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Protection of legitimate business interests

• Other lawful grounds permitted under applicable data protection laws

8. Cookies and Tracking Technologies

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Services.

EzNxt uses cookies and similar technologies to:

• Remember your preferences

• Keep you signed in

• Improve website performance

• Measure website usage

• Analyze traffic

• Enhance security

9. Sharing of Information

We do not sell personal information.

We may share information with:

• Cloud infrastructure providers

• Payment processors

• Email service providers

• Analytics providers

• Customer support platforms

• Professional advisers

• Regulatory authorities when required by law

• Successor entities in connection with a merger, acquisition, or sale of assets

All service providers are expected to protect information in accordance with applicable confidentiality and security obligations.

10. International Data Transfers

Your information may be processed in countries other than your country of residence.

Where international transfers occur, we take appropriate measures to ensure that personal information remains protected in accordance with applicable privacy laws.

11. Data Security

We maintain administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

While we continuously improve our security practices, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

12. Data Retention

When information is no longer required, it will be securely deleted or anonymized where appropriate.

We retain personal information only for as long as necessary to:

• Provide our Services

• Maintain customer accounts

• Resolve disputes

• Comply with legal obligations

• Enforce our agreements

13. Your Privacy Rights

To exercise these rights, please contact us using the details below.

Subject to applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Delete your information

• Restrict certain processing

• Object to processing

• Request data portability

• Withdraw consent where consent is the legal basis for processing

14. Data Deletion Requests

Once your request has been processed, any eligible personal or business data will be permanently deleted or anonymized within a reasonable timeframe, unless retention is required by law. For any questions regarding data deletion or privacy-related requests, please contact support@eznxt.com.

At EzNxt, we respect your right to control your personal and business information.

If you wish to request the deletion of your personal information, account, or business data stored within the EzNxt platform, you may submit a request by contacting us at support@eznxt.com.

Please include sufficient information to help us verify your identity and locate the relevant account or data.

Upon receiving a valid request, we will review and process it in accordance with applicable laws and our data retention obligations. In certain circumstances, we may retain specific information where required to:

• Comply with legal or regulatory obligations

• Resolve disputes

• Prevent fraud or misuse of the Services

• Enforce our agreements

15. Third-Party Services

EzNxt may integrate with third-party platforms selected by you or offered as part of the Services.

Those third-party services operate under their own privacy policies, and we encourage you to review them before use.

16. Children's Privacy

Our Services are intended for businesses and individuals who are at least 18 years of age. We do not knowingly collect personal information from children.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, legal requirements, or business practices.

When significant changes are made, we will update the Effective Date and provide notice where required.