the best free crm software for indian small businesses in 2026 are: hire22 (free for 10 users, all features), hubspot free crm (free but limited, no email sequences), zoho crm free (max 3 users), freshsales free (max 3 users), bitrix24 free (up to 12 users, complex), and streak free (gmail-only). for indian businesses needing gst integration, hire22 is the only free crm with built-in accounting. consider these options as the best free crm software india.
what to look for in a free crm
choosing a crm is an important decision for small businesses. a good crm helps you track leads, manage customer relationships, and close deals faster. before selecting a crm, make sure it includes the following features:
- lead management — capture and track every sales lead.
- contact database — store all customer information in one place.
- sales pipeline — visualize deals moving through stages.
- follow-up reminders — ensure no lead is forgotten.
- team access — allow multiple salespeople to collaborate.
- india-specific needs — csv import, mobile browser access, and no mandatory credit card.
the 7 best free crm software for india
1. hire22 crm — best free crm with full business suite
hire22 crm is designed specifically for small businesses that want an all-in-one system rather than separate tools.
- free for up to 10 users
- includes hrms, accounting, projects and more
- gst-compliant accounting built in
- paid plans start from ₹80/user/month
best for: small businesses that want crm, hr, and accounting in a single platform.
2. hubspot crm — best free crm for marketing teams
hubspot offers one of the most popular free crm platforms globally. the free plan includes unlimited contacts and email tracking.
- unlimited contacts
- email tracking
- basic sales pipeline
however, advanced features like automation and email sequences quickly move into expensive paid plans. best for: marketing-focused teams using inbound marketing.
3. zoho crm free — best for zoho ecosystem users
zoho crm is widely used by businesses already using zoho tools like zoho books or zoho mail.
- free plan limited to 3 users
- strong automation features
- good integrations inside zoho ecosystem
best for: companies already using other zoho apps.
4. freshsales free (freshworks)
freshsales is a modern crm developed by freshworks. it includes built-in email and phone capabilities.
- free plan for up to 3 users
- clean modern interface
- built-in communication tools
best for: small sales teams needing built-in calling features.
5. bitrix24 free
bitrix24 offers a very powerful free plan supporting up to 12 users. however, the interface can be complex for beginners.
- free for up to 12 users
- large feature set
- complex setup process
best for: teams willing to invest time configuring their crm.
6. streak free (gmail crm)
streak works entirely inside gmail. this makes it ideal for individuals who manage their entire sales process via email.
- integrated directly inside gmail
- simple pipeline tracking
- free for 1 user
best for: freelancers or consultants managing deals through gmail.
7. notion or airtable (diy crm)
some early-stage startups use tools like notion or airtable to create a simple crm database.
- highly customizable
- free database tools
- requires manual setup
best for: startups before they adopt a full crm.
crm comparison table
| crm | free users | pipeline | follow-up tasks | gst/india features | accounting |
|---|---|---|---|---|---|
| hire22 | 10 | yes | yes | yes | built-in |
| hubspot | unlimited | yes | limited | no | no |
| zoho crm | 3 | yes | yes | paid | separate app |
| freshsales | 3 | yes | yes | no | no |
| bitrix24 | 12 | yes | yes | no | no |
which free crm should you choose?
the best crm depends on your team size and business needs.
- team of 1–3 users: hubspot free or freshsales free
- team of 4–10 needing hr and accounting: hire22
- gmail-based workflow: streak
- already using zoho apps: zoho crm
how to get started with hire22 crm free
getting started with hire22 crm takes only a few minutes.
- register for a free account at hire22
- import your contacts using csv
- create sales pipeline stages
- assign leads to team members
- track follow-ups and deals from your dashboard
start using hire22 crm today — free for up to 10 users.