Looking for free CRM software in India that your team will actually use? The short answer: EzNxT (free for 10 users, with HR and GST accounting built in), HubSpot (generous on contacts, light on automation), Zoho CRM and Freshsales (3 free users each), Bitrix24 (up to 12 users, but complex), Streak (Gmail only) and a do-it-yourself setup in Notion or Airtable.
Below we compare all seven so you can pick the right free CRM for your team size, your sales process and the GST and accounting needs that come with running a business in India. Plan limits change often, so double-check each vendor’s pricing page before you decide.
What to Look for in Free CRM Software
A CRM helps you track leads, manage customer relationships and close deals faster. Before choosing one, make sure it covers the basics:
- Lead management to capture and track every enquiry
- Contact database to keep all customer details in one place
- Sales pipeline to see deals moving through each stage
- Follow-up reminders so no lead is forgotten
- Team access so several salespeople can work together
- India-friendly basics such as CSV import, mobile access and no credit card required to start
If you’re still running sales from spreadsheets, read our guide on how to track sales leads in a small business first.
The 7 Best Free CRM Software Options for India
1. EzNxT CRM: Best Free CRM With a Full Business Suite
EzNxT CRM is built for small businesses that want one system instead of a stack of separate tools.
- Free for up to 10 users
- Includes HRMS, accounting, projects and more
- GST-compliant accounting built in
- Paid plans from ₹80 per user per month
Best for: small businesses that want CRM, HR and accounting on one platform. A won deal can become a GST invoice without re-typing anything.
2. HubSpot CRM: Best Free CRM for Marketing Teams
HubSpot’s free CRM is one of the most popular in the world, with a very high contact limit and basic email tracking.
- Large contact allowance on the free plan
- Email tracking
- Basic sales pipeline
Automation and email sequences sit in paid plans that get expensive quickly. Best for: marketing-led teams doing inbound marketing.
3. Zoho CRM Free: Best for Zoho Ecosystem Users
Zoho CRM is popular with businesses already using Zoho Books or Zoho Mail.
- Free plan limited to 3 users
- Strong automation on paid plans
- Good integrations inside the Zoho ecosystem
Best for: companies already using other Zoho apps. See our EzNxT vs Zoho comparison for the full picture.
4. Freshsales Free (Freshworks)
Freshsales is a modern CRM from Freshworks with built-in email and phone features.
- Free plan for up to 3 users
- Clean, modern interface
- Built-in communication tools
Best for: small sales teams that want calling built in.
5. Bitrix24 Free
Bitrix24 has one of the most generous free plans, supporting up to 12 users, but the interface can overwhelm beginners.
- Free for up to 12 users
- Very large feature set
- Takes time to set up
Best for: teams willing to invest time configuring their CRM.
6. Streak Free (Gmail CRM)
Streak runs entirely inside Gmail, which makes it handy if your whole sales process happens over email.
- Works directly inside Gmail
- Simple pipeline tracking
- Free for individual use
Best for: freelancers and consultants managing deals by email.
7. Notion or Airtable (DIY CRM)
Some early-stage startups build a simple CRM database in Notion or Airtable.
- Highly customisable
- Free database tools
- Needs manual setup and upkeep
Best for: very early startups before they adopt a proper CRM.
Free CRM Software Comparison Table
| CRM | Free users | Pipeline | Follow-up tasks | GST / India features | Accounting |
|---|---|---|---|---|---|
| EzNxT | 10 | Yes | Yes | Yes | Built in |
| HubSpot | Limited seats | Yes | Limited | No | No |
| Zoho CRM | 3 | Yes | Yes | Paid | Separate app |
| Freshsales | 3 | Yes | Yes | No | No |
| Bitrix24 | 12 | Yes | Yes | No | No |
Which Free CRM Should You Choose?
The right CRM depends on your team size and what else you need:
- Team of 1 to 3: HubSpot Free or Freshsales Free
- Team of 4 to 10 that also needs HR and accounting: EzNxT
- Gmail-based workflow: Streak
- Already on Zoho: Zoho CRM
For a wider look beyond CRM, see the best free business software for small businesses in India.
How to Get Started With EzNxT CRM for Free
- Register for a free account on EzNxT.
- Import your contacts from a CSV file.
- Create your sales pipeline stages.
- Assign leads to team members.
- Track follow-ups and deals from your dashboard.
Start using EzNxT CRM for small business today, free for up to 10 users. As you grow, the same login covers HR and accounting too, which is why many founders choose one business management platform over separate apps.